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Manage Profiles and Permission Sets Available in: Salesforce Classic, Lightning Experience Omni-Channel is available in: Professional, Essentials, Enterprise, Performance, Unlimited, and Developer Editions Presence statuses indicate whether an agent is progil and available to receive incoming work items, or whether the agent is away or offline.

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Service Cloud Create Chat Users Before your users can assist customers with chat, you need to as the users as Chat users.

From Setup, enter in the Quick Find box, then select Users. Select Chat User.

In Setup, enter in the Quick Find box, then select Profiles. Manage Profiles and Permission Sets Available in: Salesforce Classic, Lightning Experience Omni-Channel is available in: Professional, Essentials, Enterprise, Performance, Unlimited, and Developer Editions Presence transgender chatroom indicate whether an agent is online and available to receive incoming work items, or whether the agent is away or offline.

Chat users are support agents and supervisors who have the Cnat permissions cat assist customers with chat.

Click the name of the profile to which you want to give access to statuses. Click Save.

Click Save. After creating users, make sure that you as them a Chat configuration and associate them with the appropriate skills.

Select the presence statuses that you want to associate with the profile. You can give users access to presence statuses through profiles, or alternatively, through permission sets.