The Chat Console and Omni-Channel are helpful for customer support supervisors, too.
Bots are your agents' allies—not their replacements. You can implement Chat almost entirely in Setup without writing code.
Omni-Channel routes chat requests to the right agent based on availability and qualifications. Required Editions.
Einstein Bots are computer programs that can save both your agents and customers time by handling routine requests and gathering pre-chat information. They can also run reports on live chat session records to gain insight into how their agents are performing. When these four parts come together, they create one seamless web chat experience for your customers and support team.
Use Embedded Service to create a customizable chat window that customers use to get the help they need. Use web-based chat to offer real-time support to customers.
Quickly connect customers to agents by adding chat buttons on your web s and sending automatic chat invitations to customers as they peruse your website. Available in: Performance Editions and in Developer Edition orgs that were created after June 14, Support agents use chat to girls free Chat Console to send and receive messages. However, Chat features several APIs that enable developers to fully customize the chat experience for your org.
Embedded chat windows are optimized for mobile browsers, so customers have a frustration-free chat experience on every device.